Terms and Conditions

Check In and Out Time

Check in time is 4pm onwards. Please notify us if you intend to arrive early or late.
We ask that your cabin be vacated by 11am on day of your departure.

Payment

A 20% deposit will be taken off the total price at time of booking or as per your booking agent’s terms & conditions.
Final full payment to be made 14 days prior to booking date or as per your booking agents T&C’s.
Failure to pay outstanding amount 14 days prior to your stay will result in the cancellation of booking and any monies received may not be refunded.

Cancellation Policy

Guests may cancel up to 14 days prior to their bed on board booking. If cancelled before the 14-day period all monies received will be refunded minus an admin charge of £15.
Cancellations made within 14 days or in the event of a no show will forfeit any monies paid.

Highland Lassie holds the right to terminate any services for any reason, including services that are already underway. No refund shall be offered where service has begun and for all intent purposes is underway.

In the event that we have to cancel your booking due to circumstances beyond our control, as much notice as possible will be given and a full refund of deposit or balances paid will be refunded. Upon request we will do our upmost to arrange alternative Bed & Breakfast at the same high standard as Highland Lassie, subject to availability. Any difference in price will not be covered by ourselves.

Cabin Policy

• – It is with regret that we cannot accommodate children under 12 years old onboard.
• – All cabins strictly accommodate a maximum of 2 adults.
• – Prices are per cabin per a night.
• – No food is allowed in Cabins i.e., takeaways.
• – All cabins are strictly non-smoking. Guests wishing to smoke must do so in designated outside area.

Notification of Changes

Highland Lassie reserves the right to change these conditions as it sees fit. Any notable changes will be announced on our homepage. If changes effect bookings, guests will be notified.